Unable to see hotspot wifi in hiwonder puppypi

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Product and Purchase

  • Product model:Hiwonder PuppyPi ROS Quadruped Robot with Raspberry Pi,
  • SKU or kit name:
  • Purchase channel:
  • Controller board: Raspberry pi

Software and Environment

  • Operating system: windows
  • Connection method: i can’t connect to it
  • Software version:
  • Firmware version:
  • Image version: 2024
  • Tutorial step: After image flashing

Issue Description

  1. After following the tutorl on formatting and flashing the 128gb SD card, it said after inserting it to puppypi’s raspberry pi , I need to wait for some time until the blue leds flashes.
  2. When I insert the formatted SD card to the puppy pi as instructed by the hiwonder support, the blue leds lights turned on as usual. I’ve also charged the puppypi and also the number at the back of the puppypi reads 8.00. But even after ive waited for 30 minutes there’s no sign of the leds flashing not the puppypi’s wifi hotspot showed up in my or my friends phone’s wifi. Right now we are trying to format and flash the sd card again, and we are flashing it with 2024 version which was given in the drive link of hiwonder support.
  3. There was a little movement in the puppypi’s leg in a blink of an eye but that’s it. Please help me with this. The raspberry pis expansion board just says “Raspadapter puppy v2”

Evidences

What You Have Tried

  1. I have tried formatting and imaging the sd card again and also Wait for it to boot up. Did all the common stuff told by the support

Urgency

  • This is for class and I need it sorted at the earliest so please help me :folded_hands:

For the 2024 PuppyPi, the documented startup sequence is:

  1. Power the robot off and place it lying on a flat surface. Do not manually move the servos.
  2. Set the expansion-board switch to OFF, verify the battery connector is red-to-red and black-to-black, disconnect the charger, then switch the board to ON.
  3. The rear display shows the battery voltage. The guide says charging is needed below 6.8 V, so the displayed 8.00 V is above that low-voltage threshold.
  4. Initially, LED1 and LED2 may show faint blue light. After a short time, LED1 should remain on and LED2 should flash every two seconds. A buzzer beep indicates that ROS configuration and startup are complete.
  5. The factory default is AP direct mode. After successful startup, the robot should create a Wi-Fi hotspot whose name begins with HW.

Because you waited 30 minutes without LED2 flashing or an HW hotspot appearing, the documented boot sequence has not completed. If this still happens with the confirmed 2024 image, please provide a clear startup photo or video showing LED1, LED2, and the rear display, together with the exact image filename and flashing result. The current symptom alone is not enough to conclude that the hardware is defective.


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Im flashing the sd card for the 3rd time now. also i had made the pdf explaining what i did but i guess you cant upload it here.

this is the sd card

inside sd card after.

i have the video of booting the puppypi up as u said but im unable to upload it.

sd card inside raspberrypi.

please help me im stuck here for like 2 weeks now

Official support staff are being brought in to help you. If you still need my help, reply here and @ me. @Hiwonder_Scarlett

When can I expect the help? I’ve already reached out hiwonder support on email, they said to go for the forums. I think the puppypi bot it fine it’s just that there’s something wrong with imaging

Sorry, I’m unable to resolve this issue. Please wait patiently for our support staff to assist you. I won’t be replying further in this topic. If you still need my help, please @ me.

Dear Customer,

Our team is currently uploading a new system image file to help resolve this issue. Since the file size is quite large, I will share the download link with you as soon as the upload is complete.

Thank you very much for your patience and understanding!